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Roles

To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching technology) with the following tasks:

- To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.

- To follow up issues through ticketing tool through permanent dialog with customers.

- To support customers for the installation and the maintenance of their systems.

- To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.

- To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems. 

- To support presales activity trough technical advices when it is necessary.

- Fluent in English.

- Commercial working hours, Monday to Friday. Availability to work on call required.

Experience and technical skills :  

• Technical Experience related to real time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.  
• Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.

• Azure Kubernetes System (AKS) clusters deployment and support.
• Terraform and Helm for infrastructure deployment.
• Containers/Linux, Elastic Search /Kibana, Promotheus/Grafana/Loki knowledge.
• Azure cloud administration basics.
• Linux administration & Networking knowledge.
• IP multicast basics applied to audio/video transport on IP network.
• Knowledge of network architecture basics (switches configuration, VPN usage, routing) and network issues debugging experience.
• Python or Shell Scripting in Linux environment. 

Nice to have skills:

• Audio technologies experience and Basic Audio analysis.  
• TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by Broadcast operators.
• System monitoring tools knowledge like Zabbix.  

Candidaturas até 03/09/2024.