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Panel Admin Supervisor
Location: Istanbul, Baglar Street
Posted: 11 Days ago
Job Type: Regular
Ref: R097230
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Three Indian colleagues are working together. From left to right. A man with a short brown beard is smiling across at two female colleagues. He is wearing a white shirt. In the middle, a female colleague is working at a silver laptop and has dark hair to just past her shoulders. She is wearing a blue shirt. Finally there is a second woman making notes in her notebook. She is wearing a white patterned scarf and blue and red patterned elbow length top. Her hair is in a braid.

General Qualifications

  • Minimum associate degree (or higher)

  • At least 3 years of experience in call center management

  • Strong communication skills

  • Proven leadership and team management experience

  • Strong problem-solving and decision-making abilities

  • Effective time management skills

  • Ability to adapt to a fast-paced work environment

  • Proficiency in MS Office programs

  • Intermediate to advanced level of English

Job Description

  • Manage call center operations

  • Ensure operational efficiency and monitor performance

  • Organize specialized training sessions to enhance the team’s persuasion skills and ensure their effective application

  • Lead, train, and develop team members

  • Analyze and improve call center processes

  • Prepare reports and communicate with senior management

  • Manage the call center budget

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