About the role:

The Client Delivery and Developments Director will bridge commercial, operational, and technical teams to drive programme direction and service delivery across the Barb service, to maintain the highest standards in audience measurement delivery for the UK TV industry. The Barb service is a key Kantar Media account providing gold standard TV and video audience measurement for the UK TV industry, based on a panel on 7,000 households. This includes measurement of broadcast TV, subscription and broadcaster video on demand and video sharing platforms, and is one of the most advanced services of its kind globally.

We are looking for a strategic and client-focused leader to oversee delivery and development for Barb, ensuring exceptional service performance, seamless software and data delivery, and strong client advocacy. This role will be the main interface between the commercial and operational teams working on the Barb contract, responsible for ensuring our operational contractual requirements for Barb are met, and taking ownership of data delivery and field strategy with the client. The successful candidate will provide high-level oversight across multiple interrelated projects and developments, ensuring that all developments and upgrades are delivered to time and client requirements.

Alongside client advocacy and programme management, the Client Delivery and Programme Director will be an expert in client communications, providing leadership to client service team in responding  to queries from the data users, issuing industry updates and providing the main point of contact for the client and broadcasters. The role will also be supported by a Research Manager who be responsible for service level and panel reporting, as well as panel engagement.

This role will report to the Commercial Director of the Barb service.

Key Outcomes: 

• Ensure service excellence across Panel Health and Data Delivery, meeting all contractual and industry performance standards, with responsibility for service level performance.

• Represent the client internally, working with Operational and IT teams to deliver high-quality, timely fieldwork and data outputs.

• Drive panel strategy and performance, providing insight and demonstrating added value to the client.

• Lead the client service team, upskilling the team in investigating audience data queries, and ensuring all enquiries are handled in a timely manner.

• Oversee incident management, including communication, reporting, and reissue coordination.

• Lead the collection and validation of requirements for all development and upgrade projects, working with the Barb Research Director and other subject matter experts to ensure clear, accurate specifications that align with client needs and technical feasibility.

• Direct software development and upgrade programmes, ensuing developments are delivered to time and specification

• Promote collaboration across technical, operational, and commercial teams for effective delivery and governance.

• Manage resources and risks to ensure efficient, on-time programme delivery.

• Coordinate with audit and data exchange partners to maintain integrity and compliance across the Barb ecosystem.

Capabilities:

• Strong domain expertise in broadcast media and audience measurement, with a clear understanding of the value and application of panel data — gained from either client-side or agency-side experience.

• Sound technical literacy, with a solid grasp of software development processes, systems integration, and how technology supports data delivery and product evolution.

• Exceptional communication skills, able to convey complex technical or methodological concepts clearly and build rapport with stakeholders at all levels, internally and externally.

• Proven leadership and people management ability, including experience managing teams, prioritising workloads, and delivering to tight deadlines.

• Strategic and analytical mindset, able to interpret data, identify performance drivers, and shape long-term improvement plans.

• Change leadership skills, with the ability to innovate, implement improvements at pace, and bring teams and stakeholders along through periods of transformation.

• Strong interpersonal and influencing skills, fostering collaboration across diverse technical, commercial, and operational groups.