As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Our versatility, scale, technology, and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America, and Africa to understand audiences and help the world’s leading organisations succeed and grow.

This role sits within the UKI TGI domain, which encompasses the TGI (Target Group Index) syndicated consumer data utilised by the world’s leading media, agency and advertiser clients across the insight, planning to activation cycle; and is home to our Custom Insight and Sports experts, who consultatively support a broad range of clients across the media, sport and consumer insight space. 

Job Title: TGI Knowledge Manager

Location: London, Grays inn Road

Part time or Full time/Permanent/Hybrid  

#LI-EH1 #LI-Hybrid,

Role Description         

As the TGI Knowledge Manager, you sit at heart of the TGI Commercial team. You will lead the development and delivery of training content that enhance both client and internal team understanding of TGI data and tools. This is an exciting opportunity to really change up how we approach knowledge support, you will be responsible for modernising the training infrastructure through the implementation of a scalable Learning Management System (LMS), while also supporting internal onboarding and continuous TGI learning initiatives. This role requires a proactive approach to keeping training content relevant by staying informed on industry trends, media and market research developments, and evolving client needs. Just how you do that is up to you, we’re looking for someone with the vision and drive to passionately train the next generation of TGI users.

Role Responsibilities:

• Design and deliver structured training programs tailored to client needs
• Maintain a mix of client-centric remote and face-to-face training solutions to suit diverse learning preferences and engagement styles
• Lead the sourcing, evaluation, and deployment of a Learning Management System (LMS)
• Develop engaging training materials including guides, videos, webinars, and e-learning modules
• Build strong relationships with clients to understand their goals and challenges
• Collect and analyse feedback to continuously improve training effectiveness Key Skills & Experience.
• Collaborate with sales, insights, and product teams to align training with evolving needs
• Track training outcomes and client adoption metrics to assess impact
• Support internal team onboarding and continuous learning initiatives, ensuring staff are equipped with up-to-date knowledge of TGI tools, methodologies, and Connected Solution offers.
• Monitor industry trends and developments to keep training content relevant and forward looking

Key Performance Indicators (KPIs):

• Client training satisfaction score (≥ 85%)
• Client engagement rates with training content
• Time to onboard new clients
• Time to onboard new starters
• LMS implementation milestones
• Content completion rates
• Reduction in support queries
• Training coverage across client base

Qualifications & Skills:

• Proven experience in client training, enablement, or L&D—preferably in market research, a media owner or agency, or data analytics
• Experience sourcing and implementing LMS platforms is strong advantage
• Excellent communication and presentation skills
• Ability to translate the complex into accessible learning experiences • Analytical mindset with a focus on continuous improvement
• Willingness to travel to clients (this is a UKI role)
• Strong knowledge of the media and advertising industry an advantage
• Knowledge/hands on experience of TGI data (or similar) is a distinct advantage

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.  Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com