In this role, you will be responsible for ensuring client(s) are satisfied with the deliverables and servicing provided by the client service team from month to month, annual revenue targets are met by the identification of opportunities to sell more Worldpanel products and services, and that the business is proactively managed to secure future growth.

About Worldpanel (Numerator International)

Numerator, a data and tech company serving the North American market research space, has combined with Worldpanel, to create a new global consumer data company. This new company forms a powerhouse of technology enabled consumer insights from nearly five billion consumers worldwide, driving innovation and strategic solutions for thousands of customers.

Join us in this groundbreaking venture and be part of a team that shapes the future of market research.

What's in it for you

• Performance related bonus and incentive scheme
• Employee Assistance Programme
• Hybrid working days (3 days a week in the office)
• Support with commuting packages (Careem + Parking Reimbursement)
• Life insurance (for all the permanent employees)
• Access to discounts on selected global services or products
• Access to the global Leadership & Development offer (LinkedIn learning, internal learning Academies, People Development programs)

What you will be doing:

Client Relationship

• Maintain a network of contacts at the client site and develop a plan to extend that network with a particular focus on meeting budget holders & decision makers.
• Understand what the client’s overall goals and objectives are, and the role those different departments and individuals are playing in achieving these and cascading to the team.

Account Management

• Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards.
• Seek to deliver benefits led solutions in your proposals, encompassing the full range of Worldpanel services where relevant.

Service Development

• Proactively seek and share intelligence from clients about other services they purchase; and their current / future needs which could be met with Worldpanel developments.
• Seek out information about new Worldpanel tools / services and drive the introduction of these into client businesses.

Basic Data & Tracking

• Proactively identify opportunities to evolve our deliverables as new technology or tools become available and/or as client businesses change focus or structure
• Review the content, volume & process of regular deliverables from time to time, ensuring the right numbers are being provided to the right people in an efficient way.

Analysis & Insight

• Discuss briefs with client contacts striving to make them more issue driven and less prescriptive, and making sure that they are aware of our gold standard capabilities in key areas.
• Lead larger projects making sure that key milestones are hit, appropriate resource is available, and that the client is kept up to date at all times.

Team, People & Self Development

• Coach and train line reports and other team members, sharing knowledge and encouraging a culture of learning
• Mentor team members, helping to build confidence and awareness of their own personal strengths and motivations, and what this means for their medium-term career planning
• Maintain succession plans for the team, proactively identifying individuals who would benefit from fresh challenges or increased responsibility and helping them find out about suitable opportunities.

The skills and experience we are looking for:

• Proven account management and team leadership experience in market research, category or insight roles.
• Build a network of contacts across various disciplines to provide advice and resources
• Energy and ambition to continuously develop our reputation with our clients and deliver positive commercial outcomes.
• Skills to extract, build and present compelling stories from behavioural data in response to strategic client questions.
• Proven track record of building deep client relationships.
• Capable of prioritising and balancing focus between short term needs and longer-term objectives.
• Experience of planning and delivering against commercial targets.
• Attention to detail to support robust and proactive commercial management.
• Ability to act as an inspiring coach/mentor to give others the benefit of your experience.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

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